WhatsApp Business Terms & Conditions
Guidelines governing official WhatsApp Business account communications, automated predefined chat flows, and opt-in user consent policies at EnergyMax Group.
1. Communication Consent & WhatsApp T&C
By registering on our platform, placing orders, or engaging with EnergyMax Group, you expressly consent to receive communications through WhatsApp Business channels. Such communications include personalized updates, order tracking, product recommendations, customer support, and direct selling business information.
Opt-Out Flexibility: You retain the absolute right to opt out of WhatsApp communications at any time by replying "STOP" or notifying our support team.
2. Official Business Account Standards
EnergyMax operates strictly through verified official WhatsApp Business accounts bearing our official corporate insignia. All outgoing messages adhere to WhatsApp Commerce Policy and Meta Business Messaging standards.
- •Verified Identity: Look for the official green checkmark badge confirming our verified corporate status.
- •No Financial Solicitations: Our official WhatsApp representatives will never ask for PINs, passwords, or direct peer-to-peer wallet transfers.
3. Predefined & Automated Chat Flows
To streamline customer support and distributor onboarding, EnergyMax utilizes automated interactive workflows and predefined chat templates.
Predefined Menu Prompts
Quick-reply buttons allow you to instantly access order status, catalog pricing, and return policies.
Live Agent Escalation
Complex inquiries are automatically transferred from automated bots to verified human Account Managers.
4. Data Privacy & Security
Chat logs, telephone numbers, and interaction histories handled via WhatsApp are encrypted end-to-end by Meta and stored in accordance with our strict corporate Privacy Policy.
Support Email: care@energymaxgroup.com
Helpline: +91 120 466 4253