Security & Fraud Prevention
Direct Seller & Customer Advisory
Essential guidance, security Do's and Don'ts, and official communication channels to protect yourself from fake calls, phishing, and fraudulent messages.
Advisory Index
1. Guidance for All: Stay Protected
To protect yourself from fake emails, phishing links, and fraudulent text messages, we strongly suggest you consider the guidance below before acting in case of any suspicious calls or messages received.
2. Security Do's
Recommended Actions
- Disconnect the call immediately if it originates from an unknown local or international number.
- "Report & Block" the sender on WhatsApp to avoid receiving further calls or messages from the same number.
- If you receive messages from unknown numbers impersonating EnergyMax employees, Senior Executives, or Independent Business Owners (IBOs), do not rely on display pictures and names. Verify with your Account Manager or Upline if such communication is genuine.
3. Security Don'ts
Strict Prohibitions
- Under any circumstances, do NOT share any OTP, Password, or account credentials.
- Do not pay any amount for joining unauthorized programs or unverified schemes.
- Do not click on unknown or suspicious links sent via SMS, email, or messaging apps.
- Do not pay any amount other than through the official EnergyMax website and / or the official mobile app payment gateway.
- Never ever pay anyone directly via an ad-hoc payment link.
- Do not download or install any remote access or screen-sharing app requested by callers. Installation may compromise your device and lead to fraud.
4. Authorized Support Channels
You can get in touch with EnergyMax Group through our official authorized channels in case you experience anything unusual or when in doubt:
Visit Us
Walk into any authorized EnergyMax Store or office at B 28 Manaar Tower, Noida - 132, UP.
Email Support
Official Portal
Log your queries securely on www.energymaxgroup.com
Call Helpline
+91 120 466 4253