Product Return & Refund Policy

1. Customer Satisfaction Guarantee

EnergyMax Group stands behind the quality of its products and is committed to ensuring customer satisfaction. If for any reason you are not completely satisfied with the products, it may be returned within 30 days from the date of the invoice for a refund, subject to the terms of this Policy.

This Policy applies to returns of products by Independent Business Owners (“IBOs”), Preferred Customers, and retail customers, provided that such products are either Marketable Products or Partially Used Products, and are accompanied by a valid invoice or customer receipt. Customers and Preferred Customers may initiate returns either directly with EnergyMax or through the concerned IBO.

2. Applicability & Exclusions

• •This policy shall not apply to products that have been intentionally damaged or misused.
• •This Policy applies exclusively to purchases made through our authorized channels i.e. EnergyMax website, EnergyMax mobile application, EnergyMax Shops or IBOs only.
• •EnergyMax products purchased through unauthorized channels shall not be eligible for return, refund, or any benefits under this Policy.

3. Product Definitions

4. Returns Policy for IBOs / PCs

Summary of return conditions, time periods, invoice requirements, and refund bases (DAP = Distributor Acquisition Price):

5. Return Process & Logistics

• •Return requests may be raised by sending an email to returns@energymaxgroup.com or visiting an authorized Pickup Center or Store.
• •Reverse pickup may be available for home deliveries in select locations subject to operational feasibility. Where unavailable, returns must be shipped/brought to the nearest EnergyMax shop.
• •This Policy does not apply to open packs of literature, videos, or other sales aids. Excess stock returned by IBOs must comprise Marketable Products.

6. Product Condition Assessment

All returned products are subject to quality inspection and condition assessment by EnergyMax. In the event of rejection, the requester will be notified along with reasons.

7. Refund Process & Timelines

Refunds shall be processed within 7–14 working days from receipt and verification. Refunds are credited to the original payment mode or bank account, or issued via demand draft if necessary.

8. PV/BV Adjustments

PV/BV adjustments for returns made by or on the 25th of each month are processed in the current month; returns after the 25th are processed the following month. Direct returns by customers without IBO routing will also result in deductions from the IBO account.

9. GST & Interstate Returns

For interstate returns, applicable GST shall be deducted. Users are advised to return products within the same state as mentioned on the invoice to avoid deductions.

10. Replacement & Exchange

Products with manufacturing defects, transit damage, or incorrect delivery are eligible for replacement or exchange if notified promptly and returned within 30 days of invoice date.

11. Cooling-Off Period

If an IBO Contract is terminated within the Cooling-Off Period of 90 days from joining, the new IBO is entitled to return all saleable products and materials purchased within that period for a full refund.