Rules of Conduct & Standards
Essential guidelines, Quality Assurance Standards (QAS), and Zero Tolerance policies governing Direct Sellers and Retailers at EnergyMax Group.
1. Zero Tolerance Policy
The Zero Tolerance policy covers issues that can lead to potential reputational concerns for EnergyMax Group thereby affecting the business at large. This policy underlines that no violation will be overlooked and no leniency shall be shown in dealing with any Direct Seller or Retailer found in breach.
Identified Zero Tolerance Areas:
- •Selling and/or making available products through retail shops, unauthorized channels, and online stores.
- •Unauthorized Direct Retailer/Seller activity in unopened markets.
- •Violations of Business Support Material (BSM) Policies.
- •Violations of Quality Assurance Standards (QAS).
- •Violations of Direct Selling Guidelines and Digital Communication Standards (DCS).
2. Importance of Quality Assurance Standards (QAS)
Quality Assurance Standards (QAS) provide the framework for a level playing field and best practices to achieve long-term sustainable and profitable business growth.
3. Describing Products & Demonstrations (QAS)
Demonstrations involve the actual use of a product to exhibit its function or results. All representations must strictly align with official corporate governance.
Do's for Product Conduct
- Use product claims verbatim from official company sources only.
- Utilize official approved product demonstrations only.
- Explain benefits and features based on personal experience and official brochures.
- Purchase products exclusively through official Direct Sellers, official websites, or stores.
Don'ts for Product Conduct
- Do not alter, modify, or embellish official product claims.
- Do not conduct price or product comparisons due to high risk and lack of substantiation.
- Do not source inventory from unauthorized online stores or retail shops.
- Do not spread false, unverified, or misleading information.
4. Business Opportunity & Income Positioning
When presenting the business opportunity, clearly define it as an equal opportunity venture. Income representations must reflect actual earnings through the Sales and Marketing Plan, emphasizing personal effort and retail product movement rather than guaranteed financial returns.
5. Messaging Fundamentals & Risks of Misinformation
All communications must remain truthful, accurate, and completely free from misleading statements.
Truthful & Accurate
Ensure every claim made about products or business potential is verifiable and fully compliant.
Risks of False Claims
Misleading info leads to unsatisfactory results, team distrust, customer dissatisfaction, and potential business termination.